FREQUENTLY ASKED QUESTIONS

BUYING QUESTIONS

Can I buy a Chimney Balloon direct from you?

Yes, if you tell us the size!
(see Where and How much, below).

large break Where can I buy one?

From ourselves by phone, fax or letter (we take credit cards or cheques and we don't charge extra for postage in the UK) or from some fireplace shops or from various online e-tailers.

large break How much is one?

Depends on the size: there are 5 standard sizes starting at £19.99 - the price goes up with size (see sizing chart). Postage is even included.

large break Where does it go?

About a foot up, above the fireplace opening. The front and back at least must be reasonably parallel. It doesn't matter if it is rough or lumpy. If you can stand inside the chimney, put the chimney balloon above your head, say about 8ft from the floor where it is often a lot narrower.

large break Can I fit it myself?

Yes, it is a very simple DIY job. In fact it’s so simple, you shouldn’t even think of it as DIY.




FEATURES QUESTIONS

What can it do?

It stops draughts, heat loss, soot, debris and birds' mess and even reduces noise.

large break How does it work?

It's like a plastic pillow. You put it about a foot up the chimney, holding it by the handgrip to keep your hands clean, inflate it until it grips the chimney walls, turn off its tap.

large break Is there any ventilation?

There is a curve at one end, which forms 2 little triangular tunnels, thus giving just enough ventilation to keep the chimney dry without any draught.

large break Will it stop rainwater dripping onto
the hearth?

Normally, yes. If you have a fair amount coming down, the chimney pot fixing is probably cracked where it joins the chimney-stack.

large break Will it stop birds coming into the room?

Yes. It's a common problem that the Chimney Balloon solves.

large break Will it stop cats or kittens climbing inside the chimney?

Yes. They just love investigating dark holes!

large break Is it easy to remove?

Yes - open the tap on the end of the handgrip, wait a minute and it should fall out. It was designed for people having fires at week-ends. Pop it in a poly bag or newspaper.

large break Do I have to take it out before lighting the fire?

Yes. If you forget, it will shrink in about 40 seconds and let the smoke and fumes go up the chimney, and save your life. You'll then need a new one.

large break What is the material made from?

It's not rubber, because rubber perishes in chimneys. It's a fairly thin but flexible plastic tri-laminate, a special 'hi-tech' material. The outer layer is tough, the inner is an air barrier layer and the core is a heat-shrink material. It is transparent to aid fitting.

large break How do I remember it is there?

There's a little red label that you put in the grate, or by the gas tap.

large break Is it any good for children’s parties?

Well, if you haven’t got any childrens' balloon you could use one – although we don't think it will be a party that's remembered for all the right reasons.




SIZE QUESTIONS

Does it come in different sizes?

Yes - see chart. Note intermediate sizes and extra-large, up to 8' x 3'.

large break How do I know what size I need?

Use the sizing chart, and check by shining a torch up the chimney, or measure about a foot up above the fireplace opening where the sides are parallel. We require side-to-side and front-to-back sizes. If you can't measure right across, measure one side to middle, opposite side to middle, then add the two together.

large break What if my chimney is not close to a standard size?

We make all sorts of sizes, order a Special - quote side-to-side and front-to-back dimensions.

large break What is the biggest size you do?

The largest we have made so far is 8 feet x 3 feet. We can go bigger.

large break Can I put it further up the chimney?

Yes, using an extra-long handgrip plus handgrip extension kit, you can get it 2ft-6ins above your hand (about 9 ft above the floor if standing in the chimney).

large break What if I've ordered the wrong size?

We will swap it. If you need a larger size, you pay the difference.




INFLATION QUESTIONS

How do I blow it up?

The 2 ft. long Mouth Inflation Tube is quick and easy at £2.50. If you don't want to blow, the bellows pump is good at £8.98.

large break Does it take much effort?

It requires very little pressure, just volume - lungs are good for this.

large break Can I use a car tyre pump?

No, unless it has an air-bed adaptor (same for a compressor), but a bicycle pump (not racing bike) will work for smaller sizes. Hair dryers (heat OFF!) have been known to work.




GUARANTEE QUESTIONS

What sort of guarantee is there?

1 year, except for wear and tear. If you are dissatisfied, we will refund.

large break What if it is faulty?

Send it back. We will repair or replace. We want you to be a satisfied customer.

large break For how long can I leave it in?

As long as you want. We recommend that you inspect it every 3 months to see if it needs topping up with air. It allows a little ventilation, and it won't corrode.

large break How long should it last?

We would expect at least 5 years. We've been making them since 1991.

large break Can it be repaired?

Sometimes. We have a standard charge if over a year old.




DELIVERY QUESTIONS

How quickly can you send it?

If a standard size, it can sometimes be sent First Class post the same day, unless we're really, really busy.

large break How is it sent?

Royal Mail 2nd class. The pack size for one CB is 7" x 2", and about 15" long.

large break When will I get it?

We try to dispatch on the day of order or the next day. Post then takes 2 or 3 days.

large break
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